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Office of Financial Management

Customer Service

Provides information on vendor inquiries, researching payment problems, reviewing, reconciling, preparing and releasing payment schedule to the Treasury, administrative staff, and procurement agents

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About Customer Service 

The Customer Service Section provides information on vendor inquiries, researching payment problems, reviewing, reconciling, preparing and releasing payment schedule to the Treasury, assisting administrative officers, procurement agents, processing check/ACH tracer requests, and receiving officials, and other internal customers with payment issues.

The Customer Service Section is also responsible for assistance with the NIH Electronic Vendor Invoicing Program (eVIP).

Inquiries regarding the status of invoices such as receipt of invoices, due date, or payment of invoices must call the OFM Commercial Accounts Branch, Customer Service at 301-496-6088.  The office is open Monday-Friday from 8:30am to 4:30pm.  The office is closed daily between 12:00pm to 1:00pm.

IC Invoice Specialists should continue to submit their inquiries/requests (checklist) through the IC Invoice Specialist (NIH/CIT) mailbox (icinvspecialisting@mail.nih.gov).

Resources

Treasury Offset Program (TOP) or dial 1-800-304-3107

System for Award Management (SAM)

NIH Electronic Invoicing

Shipping Information

For USPS
2115 East Jefferson St, MSC 8500
Room 4B-432
Bethesda, MD 20892-8500

For UPS/FEDEX
2115 East Jefferson St, MSC 8500
Room 4B-432
Rockville. MD 20852


 

 

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Financial Operations Division
2115 East Jefferson Street
Rockville, MD 20852

For General Support Contact:
301-402-8831

For IC Invoice Specialist Support Contact:

For Public Invoice Support Contact:
301-496-6088

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