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Office of Financial Management

Customer Service

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​About Customer Service ​

The Customer Service Section provides information on vendor inquiries, researching payment problems, reviewing, reconciling, preparing and releasing payment schedule to the Treasury, assisting administrative officers, procurement agents, processing check/ACH tracer requests, and receiving officials, and other internal customers with payment issues.

Invoice Support

Inquiries regarding the status of invoices such as receipt of invoices, due date, or payment of invoices must call the OFM Commercial Accounts Branch, Customer Service at 301-496-6088.  The office is open Monday-Friday from 8:30am to 5:00pm.  The office is closed daily between 12:00pm to 1:00pm.

​IC Invoice Specialists should submit their inquiries/requests through ​ ​Service Now to OD-OFM Commercial Accounts Invoice TRIAGE.



Treasury Offset Program (TOP) or dial 1-800-304-3107

System for Award Management (SAM)

OALM Invoice Processing Platform (IPP) Information​​

Invoice Processing Platform (IPP) Frequently Asked Questions (FAQ)


Contact Us

Payment Branch

National Institutes of Health,
Office of Financial Management
6701 Rockledge Drive, 3rd floor
Bethesda, MD 20892-7784

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